Nice to meet you! Zedpex is a global shopping destination that offers the most comprehensive shopping experience. We offer you a variety of tools and expert advice to help you make informed buying decisions and to find the best product to suit your needs.
We founded in the manufacturing and export leading country China in 2018. After a long journey, we have customers all over the world and branches in some top countries even we are expanding fast since day one to reach 195 countries in the world with our local distribution channels.
How do I log in?
Click on the ‘Login’ link in the top right corner of the homepage and use your Zedpex login credentials.
How do I reset my password?
Click on the ‘Login’ link in the top right corner of the homepage and then click on ‘Lost your password?’ after that follow the instruction to reset your password.
How do I create an Account?
Click on the ‘Sign up’ link in the top right corner of the homepage to create an account.
How do I change my email address?
Login and then click on ‘My Account’ link in the top right corner of the homepage. Select ‘Account details’ and change the email address.
How do I change my password?
Login and then click on ‘My Account’ link in the top right corner of the homepage. Select ‘Account details’ and set your new password.
How do I change my shipping/billing address?
Login and then click on ‘My Account’ link in the top right corner of the homepage. Select ‘Addresses’ and EDIT your shipping/billing address.
How do I find my recent orders?
Login and then click on ‘My Account’ link in the top right corner of the homepage. Select ‘Orders’ to check your recent orders.
How can I track my order?
Login and then click on ‘Track order’ link in the footer menu of the homepage and then track your order using Order ID and Billing email.
How can I cancel or modify an order?
You may cancel or modify an order If it hasn’t already shipped. Contact the Zedpex Customer Service to inquire If it will be possible.
What are my payment options?
You may use your PayPal or a credit card to make payment.
What credit cards are accepted?
VISA, MasterCard, American Express and Discover cards are accepted.
How do I change my credit card billing address?
You will have the opportunity to change your credit card billing address during the checkout process.
Why was my credit card rejected?
Ensure that all of your credit card information entered correctly. Make sure you are entering the correct Credit Card Billing Address. If it is still not accepted, contact the Zedpex Customer Service.
Is my credit card information secure?
Yes, your credit card information is secure. Zedpex is a secure website and does not store credit card information.
What are my shipping options?
Several shipping options provided during the checkout process based on delivery timeframe and destination, select your favorite one to complete the order.
How do I change my shipping address?
You will have the opportunity to change your shipping address during the checkout process.
Can I ship to multiple addresses?
Each order may be ship to only one address.
How long will it take for my order to arrive?
Our warehouse based in Tianjin, China and the international delivery times will vary by country, it takes approximately 1-4 weeks.
How can I return a product?
If the item is not as described, your sole remedy is to return it in unused condition. To initiate the return process contact with the Zedpex Customer Service.
How do I report a missing or damaged item?
To report a missing or damaged item, you may email us at hello@zedpex.com and The Zedpex Customer Service will contact you within 1-2 business days with instructions for the return.
How do I contact Customer Service?
If you have any questions about your order or need additional information, you may contact the Zedpex Customer Service by Live Chat or email at hello@zedpex.com or call us +86 182 0250 4521 from Monday to Friday.